Vodafone is an international communications company that offers UK businesses broadband and phone solutions.
Below we look at reviews for the company along with the plans they offer, how much they cost and other key things you need to know to help you decide which business broadband provider is right for your business.
Vodaphone Reviews
Below we look at reviews for Vodaphone from a variety of websites. Please keep in mind that these reviews are for all of Vodaphone’s services and so may not fully reflect their business offerings.
- Trustpilot: 0.6 of 10 based on 5,557 reviews
- Broadbandco.uk: 2.9 out of 5 based on 2,335 reviews.
- Review Centre: 2.4 out of 5 based on 877 reviews.
- Reviews.co.uk: 1.2 out of 5 based on 860 reviews.
- Facebook: 1.3 out of 5 based on 185 reviews.
Vodaphone Business Broadband Plans, Packages & Prices
Vodaphone currently has 7 business broadband plans they are:
ADSL 17 (broadband only)
- Price: £9.33/mo (ex VAT)
- Download Speed: up to 17Mbps
- Upload Speed: up to 1Mbps
- Usage: unlimited
- Support: standard
- Contract: 24 months
- Installation: free if you have an Openreach line, £50 (ex VAT) to set up a new line
Fibre 38 (broadband only)
- Price: £18.67/mo (ex VAT)
- Download Speed: up to 38Mbps
- Upload Speed: up to 10Mbps
- Usage: unlimited
- Support: plus
- Contract: 24 months
- Installation: free if you have an Openreach line, £50 (ex VAT) to set up a new line
Fibre 76 (broadband only)
- Price: £23.83/mo (ex VAT)
- Download Speed: up to 76Mbps
- Upload Speed: up to 19Mbps
- Usage: unlimited
- Support: plus
- Contract: 24 months
- Installation: free if you have an Openreach line, £50 (ex VAT) to set up a new line
Essentials Superfast 1 (broadband and phone)
- Price: £19.17 including line rental/mo (ex VAT)
- Download Speed: up to 38Mbps
- Upload Speed: up to 10Mbps
- Usage: unlimited
- Call charges: standard
- Support: standard
- Contract: 18 months
- Installation: free if you have an Openreach line, £50 (ex VAT) to set up a new line
Essentials Superfast 2 (broadband and phone)
- Price: £23.33 including line rental/mo (ex VAT)
- Download Speed: up to 76Mbps
- Upload Speed: up to 19Mbps
- Usage: unlimited
- Call charges: standard
- Support: standard
- Contract: 18 months
- Installation: free if you have an Openreach line, £50 (ex VAT) to set up a new line
Premium Superfast 1 (broadband and phone)
- Price: £34.82 including line rental/mo (ex VAT)
- Download Speed: up to 38Mbps
- Upload Speed: up to 10Mbps
- Usage: unlimited
- Call charges: unlimited any time minutes to UK landlines and mobiles
- Contract: 24 months
- Support: plus
- Installation: free if you have an Openreach line, £50 (ex VAT) to set up a new line
Premium Superfast 2 (broadband and phone)
- Price: £35.65 including line rental/mo (ex VAT)
- Download Speed: Up to 76Mbps
- Upload Speed: Up to 19Mbps
- Usage: Unlimited
- Call charges: unlimited any time minutes to UK landlines and mobiles
- Contract: 24 months
- Support: plus
- Installation: free if you have an Openreach line, £50 (ex VAT) to set up a new line
Note plans, packages, speeds and prices were all accurate at the time of publication (30 April 2018) but may have changed since then. Please check Vodaphone’s website for the latest.
Vodaphone Business Broadband Speed
Vodaphone’s 7 plans come with 3 different advertised speeds.
- Regular broadband: Up to 17Mbps download / 1Mbps upload
- Standard fibre: Up to 38Mbps download / 10Mbps upload
- High-speed fibre: Up to 76Mbps download / 19Mbps upload
Vodaphone Background
Vodafone is an international brand who started as a military radio communications provider, but it only became more widely known when they entered the mobile phone network market.
Vodafone has been operating for over 30 years and has a good understanding of the UK market. They have tailored their business broadband to enable them to offer high levels of service and priority fault fixing.
Vodafone has heavily invested in its network and now offers a nationwide fibre optic network that serves millions of UK premises. They are set to invest further in their network to improve it even further.
Vodafone is providers for key UK services such as the police, ambulance service, and NHS, who they have built stronger relationships with and supported to help keep services running effectively.
Switching To Vodaphone Business Broadband
If you want to switch to Vodafone you should contact them on their new customer telephone numbers (1-49 employees: 0808 010 1219, 50+ employees: 0845 241 9560) to discuss your needs and select the right plan for your business.
If you have an Openreach line already installed Vodafone will complete the switch for you. If you have a cabled line you may need to contact your current supplier to cancel your contract.
Vodaphone Business Broadband Installation
If you already have an Openreach telephone line, then Vodafone can transfer the services for you. An engineer will not need to visit to connect you. If you do not have an Openreach telephone line installed, then an engineer will need to install a line to your premises at a cost £50 (ex VAT).
Additional Business Services From Vodaphone
The following are included as standard for all business broadband packages:
- Unlimited downloads
- Static IP address
- 24-month contracts
- Free installation if you have an Openreach line, £50 (ex VAT) installation charge if you do not
Optional extra broadband-related services include:
- Content control solution to control access and personalise profiles
- Smart router and app
- Guest WiFi
- Security: F-Secure SAFE is free for the first three months then half price afterward with Vodafone broadband packages
- Phone services
- Mobile broadband and WiFi device
Other business products and service:
- Phone services
- Mobile phone plans
- Voice connectivity
- Data connectivity
- Unified communication solutions
- Internet of Things connecting your devices to the internet
- Cloud services such as Microsoft Office 365
Vodaphone Business Broadband Availability
Vodaphone Business broadband is available throughout most of the UK, although not all locations will have higher speed fibre available. You can check using your postcode on their website.
Vodaphone Business Broadband Support, Customer Service, & Reporting Faults
There are no contact details for existing customers for support, customer service or reporting faults available on their website.
Vodaphone Business Broadband Contact
You can get in contact with Vodaphone using the following numbers:
New customers:
- 1-49 employees: 0808 010 1219
- 50+ employees: 0845 241 9560
Website: https://www.vodafone.co.uk/business/business-connectivity/business-broadband
Vodaphone Business Broadband Pros/Cons
Pros
- Cater for all business sizes
- Provide a wide range of supporting services
- Invested heavily in the broadband network
- Large and experienced company
Cons
- Low customer reviews
- Longer contract lengths
- Few details about customer support and fault service