Business call recording can be an important feature of business phone systems, as it can support training, improve customer service standards, handle disputes, and meet compliance requirements.
There are different call recording options available, including recording built into plans and standalone products that can be added to your plans.
When choosing the right call recording facility for your business, you should understand what compliance standards you need to meet to ensure that the provider can meet these requirements.
The table below gives a quick price comparison of the top UK providers for business call recording.
| Company | Price |
|---|---|
| XLN | From £5 extra |
| BT | £19.09 |
| Virgin Media | Not stated |
| Zen | £9.99 |
| KCOM | £23 |
| Virgin Media O2 Business | Not stated |
| Vodafone | Not stated |
| Toople | Not stated |
| bOnline | £7 |
| Ogi | £15 |
| Stream Networks | £15 |
| Watchfront | Not stated |
| Amatis Networks | Not stated |
| Pulse8 | £12.95 |
| Direct Save | Not stated |
| WightFibre | Not stated |
| Telecoms World | £19.99 |
| Telappliant | £14.95 |
| Andrews & Arnold | £1.56 |
| Cerberus Networks | £9.95 |
| Gradwell | Not stated |
| Lily | Not stated |
| Southern Communications | Not stated |
| Spitfire | Not stated |
| Structured Communications | Not stated |
| 4Com | Not stated |
| Voipfone | £0.10-1 per 1,000 minutes |
| Best 4 Business Communications | Not stated |
| Sangoma | Not stated |
| Focus Group | Not stated |
| SureVoip | £15 |
| Vonage | Not stated |
| RingCentral | £12.99 |
| 8X8 | Not stated |
| CircleLoop | £5 |
| Dialpad | £12 |
| VoIPstudio | £5 |
| VTSL | £20 |
| Sipgate | 3p per min |
| Microsoft Teams | Not stated |
* The facts and figures included here come from each company’s website and were accurate at the time of writing but may have since changed. Also, please keep in mind these may not be apples-to-apples comparisons as each provider offers different solutions. This guide should be used as a starting point for more research on your part.
Below we profile each of the companies’ services and features in a bit more detail.
Note companies are ranked in no particular order and this no way indicates one solution is better than another.
1. XLN
- They offer cloud voice phone systems that can deliver better call quality and smart features
- Additional cloud voice features include call recording from £5 extra per month
- Record calls for training and quality purposes
- Securely stored in the cloud and can be accessed whenever you want
- A mobile app is available to enable calls to be made and taken anywhere
- Auto attendant included
- A range of call handling features such as call forwarding, call transfer, call hold, call waiting, automatic redirects and call retrieval
- System features include music on hold, hunt groups, do not disturb and more
- Choice of handsets is available
- Offers a selection of plans with additional features
2. BT
- Offers a flexible cloud-hosted voice phone system
- The Collaborate plan includes the option to add call recording and analytics
- Single platform that incorporates calls, messaging and meetings
- Video conferencing provided through built-in Cisco Webex
- Can assist with collaboration as they offer instant messaging and screen sharing
- Suitable for desktop, laptop and smartphones
- Call handling features include call routing, call transfer and hunt groups
- Can be integrated with your CRM
- Easy-to-use app that requires no equipment and is secure
- All plans have a 60-month contract
3. Virgin Media
- They offer a cloud voice phone system with a full suite of call features
- Offers optional extras which include call recording
- Call recording includes six months’ storage and up to seven years’ retention
- Also includes instant messaging, video meetings and file sharing
- Supports remote and hybrid working through mobile device access
- Auto attendant included with additional ones available
- Call management features such as call forwarding, call hold, call transfer, call park, hunt groups and more
- Voicemail with email notifications is included on some plans
- Offers a choice of plans and optional extras
- Other optional extras include receptionist console, CRM connectivity and more
4. Zen
- Offers cloud communication solutions that are scalable
- Includes call recording facilities that can be accessed through your portal
- Aids remote working through the Webex app for softphones for desktops and mobiles
- Call handling features such as call waiting, call transfer and call hold
- Call forwarding facilities can be set up for when lines are busy or there are no answers
- Advanced routing is offered on Premium plans
- Voicemail is available on some plans
- Enables personal and group directories to be set up
- Integrate the system with existing tools including call centre, Office and more
- Choose a contract length and features
5. KCOM
- They offer cloud and ISDN lines for businesses that can have call recording as a bolt-on
- Automatically captures all your phone calls securely
- Cloud phone solutions that are easy to set up
- Provides a softphone to support hybrid and remote working environments
- Unified solution that offers voice, instant messaging, video conferencing and file sharing
- Call handling including auto attendant pickup groups, hunt groups and more
- Voicemail facilities with customisable greetings
- Access real-time monitoring and analytics
- Reliable and scalable solutions
- Offers a choice of contract length and tailorable plans
6. Virgin Media O2 Business
- Offers unified recording which enables you to record, review and audit calls and texts
- Accessible through mobile devices and collaboration tools
- Secure cloud-based recording service that can help meet regulatory requirements
- Manage through a single portal
- Can record audio, video and text
- Call transcription services available
- Can set compliance alerts and find keywords using powerful AI
- Unlimited recordings with seven years of storage for FCA/EBA regulated customers and 90 days for SMB Light audio
- Recordings are GDPR-friendly and BS10008 certified
- Management including updates, upgrades and maintenance is included
Virgin Media O2 Business website
7. Vodafone
- They offer Inbound Voice to manage, monitor and optimise business calls
- Offers call recording to support regulatory requirements
- Calls are recorded and stored on the network
- Configure recordings to meet your requirements, such as all calls or when the agent presses a key
- Interactive voice response facilities
- Area-based routing functionality
- Intuitive management portal to manage your account and tools
- Monitor performance through the reporting facilities
- 99.999% service availability guarantee
- They offer a flexible pricing model and allow you to select the services and features you want
8. Toople
- Offers cloud-based phone systems with customisable features
- Features include call recording
- Designed to support physical, virtual and hybrid office environments
- Provides access through desktop and mobile apps
- Plans include call allowances
- Interactive voice response menus and greetings are available
- Call handling such as call queuing, call transfer and call hold
- Easily add new extensions and lines
- 100% uptime
- 24-hour support 365 days a year
9. bOnline
- They offer VoIP digital phone systems that come with a wide range of features
- Easy to set up call recording facilities that can automatically record calls
- Included as part of the monthly plan
- Ability to review calls to aid training, resolve disputes and maintain service quality
- Supports you in keeping accurate records of conversations to meet industry regulations
- Enables you to analyse calls to identify trends, improve strategies and understand customers
- Provides smart storage in the cloud with 30-day retention and downloadable files
- Easy to manage recordings that you can delete and assign access rights to
- Other system features include voicemail, call forwarding, hunt groups, call waiting and 40 other features
- A free 7-day trial of the phone system is offered
10. Ogi
- Offers VoIP services that support businesses that require additional protection and compliance
- Plans include call recording facilities
- System that meets 7-year MIFID compliance requirements
- Manage phone solutions that are cloud-based
- Crystal-clear call quality
- Offers a flexible system that can manage calls with an auto attendant
- Unified communications packages are available for phone and broadband
- Can be integrated with your CRM and Microsoft Teams to provide collaboration tools
- They are a Wales-based provider delivering services in South Wales and beyond
- Provides local support team
11. Stream Networks
- They offer a cloud-based phone system for VoIP phones and app access
- Call recording facilities available across all devices
- Manage recordings through the intuitive portal
- Calls are stored securely in data centres and are compliant
- Optional extra to store recordings for up to 7 years
- Offers a range of call features including auto attendant, call diverts, hunt groups, call groups, and hold music
- Supports collaboration with group chat, audio conferencing, screen sharing and file sharing
- Integration with CRMs and calendars is available
- Web-based platform that enables you to manage and configure your system
- Provides an ultra-secure network with traffic prioritisation and leading datacentres
12. Watchfront
- Offers cloud-based phone systems that are hosted solutions for businesses
- Includes call recording as standard
- Designed for physical, virtual and cloud connectivity
- Secure service that can support remote and hybrid workers
- Call features include SIP trunks, call forwarding and hunt groups
- Voicemail facilities with voicemail-to-email
- You can port your existing numbers or purchase numbers from them
- Offers solutions that can be tailored to your business
- Rolling contracts are available with cost-effective call rates
- Support teams in the UK
13. Amatis Networks
- They offer a cloud-based business phone system called EVE (exceptional voice everywhere)
- Secure call recording to aid you in keeping accurate records
- Designed to support training, improve customer service and legal compliance
- Softphone option to enable desktop and mobile devices
- Enables employees to work and collaborate from anywhere
- Managed through a central portal that can be accessed through any device
- Call management including call routing and hunt groups
- You can integrate it with Microsoft Teams to benefit from the combined features
- Plans include 5,000 minutes to UK local and national mobiles
- Carrier-grade network and UK-managed datacentres
14. Pulse8
- Offers a cloud-based phone system that provides advanced call features
- Features include call recording
- A desktop and mobile app that can support you in working anywhere
- Offer state-of-the-art hardware
- Handsets only option available to reduce hardware requirements
- System features include call forwarding, detailed call history and contact management
- Aids collaboration with instant messaging and video calls
- Allows you to transfer your number with you
- Plans can include all-inclusive call bundles
- Offers a range of phone bundles
15. Direct Save
- They offer business telephone and broadband packages for businesses
- Flexible packages that can include call recording
- Choice of digital, multi and aux lines, SDSL, VoIP and SIP phone systems
- Mobile call plans
- Free call plans available
- Non-geographical numbers offered
- Call conferencing
- Mobile handsets available
- Provides server and PC backup
- Dedicated Business Support Team for office and home-based businesses
16. WightFibre
- Offers VoIP phone systems for businesses that are hosted in the cloud
- Call recording facilities that can be set up for all calls
- The system is easy to set up and they provide support in configuring it to your requirements
- Offers IP phones that are pre-configured with plug-and-play technology
- App is available to enable calls on softphones and mobiles
- Supports remote and hybrid working
- System functionality includes auto attendant, voicemail, call forwarding, call transfer, pickup groups, call groups, music on hold, and more
- All it requires is a stable internet connection
- A choice of plans with add-ons is available
- They also offer leased lines and broadband packages for businesses
17. Telecoms World
- They offer business call recording solutions that are designed to be simple and cost-effective
- Record your inbound and outbound
- Can record calls across all your devices
- Audio files are stored in the cloud
- Recordings are accessible whenever required
- Audio files can be searched and filtered
- Recordings can be exported
- Secure service that is PCI compliant with data security standards
- Free setup
- Standalone recording solution charged at a single monthly fee
18. Telappliant
- Offers a business cloud-based voice phone system
- The Enterprise Edition plan includes call recording
- FCA-compliant call recording
- Provides unified communications tools including call, chat, SMS, conference calling and social messaging
- Easy to manage system through a secure self-service web portal
- Offers a visual IVR, auto attendant and intelligent call routing
- Other phone features include call forwarding, call transfer, call park, call pickup, hunt groups, ring groups, voicemail with voicemail-to-email
- Utilise AI to transcribe calls, gain insights and monitor analytics
- Reliable system with resilient failover and secure service with multi-factor authentication
- They have UK-based support teams
19. Andrews & Arnold
- They offer a choice of hosted and in-house cloud voice phone systems
- Includes call recording as standard
- Offers recording formats including MP3, OGG, WAV and FLAC
- SIMs are available that connect with your phone system to aid remote workers
- Create greeting messages and route calls using auto attendant
- Other call features include call forwarding and ring groups
- Voicemail is included on all plans
- They offer phones that are pre-configured
- Minimum one-month contract
- Offers simple plans with line rental with usage charges by the minute or volume
20. Cerberus Networks
- Offers a cloud PBX solution that includes a comprehensive set of features
- Includes advanced tools such as call recording
- Suitable for organisations of all sizes
- Advanced calling features include an auto attendant
- Phone features include call forwarding, call queues and hunt groups
- Voicemail facilities including voicemail-to-email
- Business continuity delivered through the cloud-based service accessible through any internet connection
- Manage the service through an intuitive web-based console
- Seamless service with high call quality
- 24/7 helpdesk available 365 days a year
21. Gradwell
- They offer VoIP systems that are flexible and easy to set up
- Includes call recording facilities
- Recordings are stored in the cloud for up to seven years
- Softphone app available for Android, iOS and web
- Can be integrated with Microsoft Teams accounts
- Web-based control panel to manage your phone system easily
- Call handling features include call routing
- Video conferencing
- Real-time insights are available on extensions and employees
- Reliable and scalable system
22. Lily
- Offers a VoIP phone system that includes all the features of an on-premise phone system plus advanced features
- Call recording is included as standard to support auditing, training and compliance
- Easy to set up and manage through the online portal
- Access calls through multiple devices including laptop, desktop, mobile and smart devices
- Call routing through an auto attendant
- Manage call queues with on-hold music and personalised messages
- Multi-channel support including voice and video calling, video conferencing, live chat and file sharing
- Provides AI technology to aid with transcriptions, recording meetings, note-taking, translations and voice-activated commands
- Provides valuable insights about your calls to aid customer experience improvements
- Can be integrated with existing tools including Microsoft 365, Google and Slack
23. Southern Communications
- They offer hosted cloud solutions that provide a wide range of functionality and features
- Includes call recording facilities that can help assess employee productivity
- Intuitive dashboard to manage all your phone features
- Delivers HD voice quality
- Auto attendant to manage call handling
- Call management tools include call forwarding, call logging, call queuing and more
- Voicemail facilities with voicemail-to-email
- A network that is reliable, fast and efficient
- Caters for small to large businesses
- Provides 24/7 support and maintenance
Southern Communications website
24. Spitfire
- Offers a cloud-based phone system that is fully managed
- Optional call recording with encryption to assist in meeting MiFID II compliance
- A unified communication system that includes video conferencing
- Easy-to-use system that is ready to go out of the box
- App available for softphones to enable calls on PCs and mobile devices
- Auto attendant and call routing facilities to manage calls
- Call handling capabilities include call forwarding, call hold, call transfer, call queuing, call pickup, call parking, and music on hold
- Voicemail services available including voicemail via email
- Flexible system that can be integrated with CRMs and Microsoft Teams
- Plans are simple per user configuration
25. Structured Communications
- They offer VoIP phone systems that are a fully managed service
- Additional features include call recording
- Provides audio that is crystal clear
- Incorporates collaboration tools such as conference calling, live collaboration and meetings
- Supports remote and hybrid workers
- Phone system features including call forwarding, call queues and music on hold
- Voicemail facilities with voicemail to email
- Simple to set up with plug-and-play technology
- Flexible solution that can be tailored to your needs
- Choice of contract lengths
Structured Communications website
26. 4Com
- Offers VoIP phone systems with software apps to deliver additional features
- Call recording is offered as an additional feature
- Supports training and monitoring to improve customer service
- Choice of automatic call recording or selective recording
- Cloud storage facility where calls can be saved, played, managed and deleted
- A search facility is available through the portal to allow searches by number, date, time and more
- Can be integrated with your CRM system
- Customer support services are provided
- Can be used on VoIP handsets or headsets and mobile devices
- The cost of call recording is bespoke and will be dependent on your requirements, call volumes, number of lines and software packages
27. Voipfone
- They offer cloud call recording facilities for businesses that require a large number of recordings
- Provides secure and reliable long-term storage of call recordings
- Allows you to record all calls or selective calls
- Instant playback on the network or downloadable files
- Choice of store length and when recordings are automatically deleted
- Deleted recordings can be recovered for up to 30 days
- Designed to be MiFID II compliant
- Recordings can be locked to prevent deletion
- Manage users’ access rights
- Charge by storage volume per 1,000 minutes
28. Best for Business Communications
- Offers a VoIP phone system that is cloud-based and easy to use
- Call recording facilities to monitor calls for quality, training and compliance
- Recording can be paused to take payments
- Supports collaboration and remote working with calls, chat, video conferencing and file sharing
- Calls can be made on IP phones, laptops and mobile devices
- Manage your calls through an auto attendant
- Call forwarding
- Voicemail facilities
- Integrates with apps such as CRM and Microsoft Teams
- 24/7 support from a UK-based team
Best for Business Communications website
29. Sangoma
- They offer a choice of business communications solutions that also support collaboration
- Includes comprehensive call recording facilities
- Provides an all-inclusive unified communications platform that includes video, messaging, video conferencing, collaboration and customer outreach
- Cloud, on-premise and hybrid solutions are available
- Utilise AI to automate processes and integrate with chatbots
- App to support access from anywhere on desktops and mobile devices
- System features include interactive voice response, dynamic call routing, call transfer, call park, call pickup, ring groups, voicemail with transcription and more
- Can be integrated with Microsoft Teams and Salesforce
- 99.999% uptime
- Offers end-to-end management and 24/7 support
30. Focus Group
- Offers VoIP call recording facilities for businesses as a separate plug-in
- Supports customer experience monitoring and ensures you are delivering a compliant service
- Can aid auditing and training
- Provides intelligent call analytics
- Fully compatible with VoIP phone systems and is scalable
- Cloud-based storage
- Enables calls to be recorded, saved, stored, replayed and interacted with
- Provides an intuitive interface to manage your recordings
- Download and delete recordings through the online dashboard
- Available at a low monthly fee in addition to your phone plan
31. SureVoIP
- They offer a choice of two hosted VoIP services for businesses
- Call recording facilities are included with the fully managed hosted VoIP service
- Enables records to be kept for legislative purposes and resolving disputes
- Phone system that operates across office lines and mobiles
- HD quality calls with crystal clear audio
- Manage inbound calls using IVR and auto attendant
- Call management features including call forwarding, hunt groups, time-of-day routing, music on hold, conference calling and more
- Voicemail services with voicemail to email notifications
- Choice of contracts starting at three months
- UK-based technical support team
32. Vonage
- Offers a call recording app that enables the recording of inbound and outbound calls
- Can be utilised for calls for all users across your organisation
- Grant employees access to the recordings as appropriate
- Organise and manage your recordings including archiving
- Recordings are password protected
- Customisable call recording rules that can be managed in the admin portal
- Set parameters to automate call recordings
- Recordings can be accessed, played back, downloaded and forwarded at any time
- Set up preset messages telling callers about calls being recorded
- 500 hours of storage included as standard with additional storage available in 250 hours increments
33. RingCentral
- They offer flexible cloud-based communications solutions
- Offers automatic call recording facilities for inbound and outbound calls
- Can be set for individual users or departments
- Storage with playback facilities and the ability to download recordings
- Supports remote workers with apps for desktop and mobile devices
- Call handling facilities such as multi-level IVR, auto attendant and flexible phone menus
- System features include voicemail, voicemail-to-email, call logs, music on hold, call forwarding, call park, and more
- Unified communications including audio and video conferencing, team messaging, tasks, file sharing and more
- Live reports and analytics are available to monitor performance
- Secure portal that enables single corporate sign-on credentials
34. 8×8
- Offers VoIP phone systems that are cloud-based and have powerful features
- Record calls securely in the cloud and automate transcriptions
- Easy to set up and configure through the single interface
- Provides a unified system that includes video meetings, conferencing, calls, team chat, messaging and more
- Call management tools such as customisable IVR and multi-level auto attendant
- Phone system features include call forwarding, call transfer, call parking, call waiting and three-way calls
- Manage calls using call queues, ring groups and call monitoring
- Voicemail facilities
- Plans offer unlimited calls, and up to 500 participants in conferencing
- Can be integrated with other tools including Microsoft Teams and Google Calendar
35. CircleLoop
- They offer VoIP phone systems that are cloud-based and can enhance your call experiences
- Offers a range of smart features which include call recording to aid training and documenting calls
- Supports mixed working environments including hybrid and remote working
- Compatible with desktops and mobile devices
- Self-service app makes it easy to manage online
- Offers an auto attendant and customisable IVR menus and greetings
- Other system features include call forwarding, call transfer, call routing, out-of-hours routing, conference calling and more
- Provides voicemail services with voicemail-to-email and transcribing
- Integration with CRMs, Microsoft applications and other applications are possible
- Access call analytics and reporting with real-time data
36. Dialpad
- Offers VoIP phone systems for businesses that combine calls, texts, messages and meetings
- Unlimited call recordings and real-time transcriptions included as standard to help with disputes and training
- Unified communications platform to support all communications channels for internal and external communications
- Easy to set up and manage from a single dashboard
- HD call quality across devices
- Accept calls on desktops and mobile devices using apps available for iOS, Android, PC and Mac
- Built-in AI to provide automatic call transcriptions, post-call summaries and email follow-ups
- System features include call handling and routing through an auto attendant and call forwarding
- Integrate with a wide range of business software such as Salesforce, HubSpot and Miro
- Secure platform with robust encryption and security standards
37. VoIPstudio
- They offer AI-powered call recording to aid with capturing, transcribing and analysing calls
- Offered as an add-on service to their phone systems
- Designed to help businesses assess customer satisfaction and ways to improve
- Choice of options depending on your phone plan
- Retention of 12 months or five years depending on your plan
- Secure storage that is encrypted to keep you compliant
- Storage is searchable and calls can be tagged in real-time and historically
- Supports coaching with actions and CX scores to help evaluate performance
- Access recordings through the dashboard
- Phone plans include pay-as-you-go and call bundles
38. VTSL
- Offers call recording as part of premium plans such as Business Premium and International
- Designed to aid businesses with training, evaluation and regulatory purposes
- Can support you in settling disputes
- Cloud-based storage that can be accessed remotely
- Choose which lines and extensions will be recorded including calls on mobiles
- User permissions can be granted to access recordings
- Recordings can be stored for one to five years
- Auto attendants can be utilised to inform callers that calls will be recorded
- Recordings can be accessed through the VTSL portal
- Meets MiFID II regulatory requirements
39. Sipgate
- They offer a cloud-based PBX system that boasts over 150 features
- Call recording feature that can record calls on your Sipgate account
- Define which users and devices calls should be recorded
- Greetings can be recorded to inform customers about the call recording
- Recordings can be downloaded from the event list
- Compatible with VoIP phones and smartphones
- Other phone system features include parallel calling, call forwarding and call routing
- Calls can be managed using an auto attendant
- Offers voicemail services with custom recordings
- Secure online storage
40. Microsoft Teams
- Offers communications and smart calling solutions for businesses
- Includes recording facilities for calls and meetings that can be stored and shared
- Can capture audio, video and screen sharing activity during sessions
- Choice of convenience recording on an ad-hoc basis and compliance recording
- Compliance recordings are automatically stored using a third-party solution
- Retention is configurable with the third-party
- Recordings can be configured to meet your user policy
- Teams admin can set when recordings take place to meet your processes and retention policies
- Can meet regulation requirements including MiFID II, FDCPA, HIPAA and GDPR
- Choice of third-party compliance recording partners to choose from