KCOM is a Hull based communications company who provide broadband services across the UK. Below we look at reviews for the company along with the plans they offer, how much they cost and other key things you need to know to help you decide which business broadband provider is right for your business.
KCOM Reviews
Below we look at reviews for KCOM from a variety of websites. Please keep in mind that these reviews are for all of KCOM’s services and so may not fully reflect their business offerings.
- Trustpilot: 2.7 of 10 based on 90 reviews
- Review Centre: 1.3 out of 5 based on 186 reviews.
KCOM Business Broadband Plans, Packages & Prices
Broadband Connect Fibre is only available in the Hull area, national packages are available with prices if you contact 0345 122 4222. There are additional connection and hardware charges.
KCOM currently has 9 business broadband plans they are:
Connect Broadband Fibre Homeworker 250
- Price: £21.75-26.10/mo ex VAT
- Download Speed: Up to 80Mbps
- Upload Speed: Up to 20Mbps
- Usage: 80GB
- Contract: 12 or 24 months
Connect Broadband Fibre 250
- Price: £26.10-34.80/mo ex VAT
- Download Speed: Up to 80Mbps
- Upload Speed: Up to 20Mbps
- Usage: 150GB
- Contract: 12 or 24 months
Connect Broadband Fibre 500
- Price: £52.20-60.90/mo ex VAT
- Download Speed: Up to 80Mbps
- Upload Speed: Up to 20Mbps
- Usage: 600GB
- Contract: 12 or 24 months
Connect Broadband Fibre 750
- Price: £73.95-87.00/mo ex VAT
- Download Speed: Up to 80Mbps
- Upload Speed: Up to 20Mbps
- Usage: 600GB
- Contract: 12 or 24 months
Connect Broadband Fibre 1GB
- Price: £104.40-121.80/mo ex VAT
- Download Speed: Up to 80Mbps
- Upload Speed: Up to 20Mbps
- Usage: 750GB
- Contract: 12 or 24 months
Connect Broadband Fibre 250 (UL)
- Price: £34.80-43.50/mo ex VAT
- Download Speed: Up to 80Mbps
- Upload Speed: Up to 20Mbps
- Usage: Unlimited
- Contract: 12 or 24 months
Connect Broadband Fibre 500 (UL)
- Price: £60.90-69.60/mo ex VAT
- Download Speed: Up to 80Mbps
- Upload Speed: Up to 20Mbps
- Usage: Unlimited
- Contract: 12 or 24 months
Connect Broadband Fibre 750 (UL)
- Price: £82.65-95.70/mo ex VAT
- Download Speed: Up to 80Mbps
- Upload Speed: Up to 20Mbps
- Usage: Unlimited
- Contract: 12 or 24 months
Connect Broadband Fibre 1GB (UL)
- Price: £113.10-130.50/mo ex VAT
- Download Speed: Up to 80Mbps
- Upload Speed: Up to 20Mbps
- Usage: Unlimited
- Contract: 12 or 24 months
Note plans, packages, speeds, and prices were all accurate at the time of publication (24 April 2018) but may have changed since then. Please check KCOM’s website for the latest.
KCOM Business Broadband Speed
KCOM’s plans come with different advertised speeds.
- Regular Broadband: Up to 20Mbps download / 1.2Mbps upload
- Fibre: Up to 80Mbps download / 20Mbps upload
KCOM Background
KCOM is a Hull based communications company who supply broadband services across the UK. Some of their services are restricted to the Hull area where they are responsible for the telecommunication network, not BT. In Hull, they are installing superfast broadband called Lightstream which bring high internet speeds as standard.
KCOM offers a range of package offerings which cater for a variety of businesses from small independents or individual homeworkers through to large businesses complex infrastructure and a large number of sites.
KCOM brings together a wide range of communication technologies to offer businesses a complete service and flexible packages to enable customers to adjust their package to stay up to date with the latest technology.
Switching To KCOM Business Broadband
If you want to switch to KCOM you will need to contact them on 0345 122 4222 to discuss your requirements and select a suitable package. Once you have provided all the details needed to switch, KCOM will complete the switch for you.
KCOM Business Broadband Installation
KCOM aim to install and have the broadband connection up and running within 10 working days of your request to switch to them.
Additional Business Services From KCOM
The following are included as standard for all business broadband packages:
- Dedicated account management and technical support
- Connection management portal online to manage your account
Optional extra broadband-related services include:
- Managed WANs
- HSCN
- Wireless LAN
- Cloud Connect
- Mobile failover
- Leased lines
- Bonded DSL
- Networking monitoring
Other business products and service:
- Hybrid Cloud
- Hosting
- Colocation
- Office 365
- Hosted exchange
- Lync
- Windows Server
- Inbound call management
- SIP trunking
- Fixed lines
- Hosted contact centre
KCOM Business Broadband Availability
KCOM Business broadband is available throughout most of the UK, although not all locations will have higher speed fibre available. You can check availability with them. Not all services such as Lightstream are available outside the Hull area
KCOM Business Broadband Support, Customer Service, & Reporting Faults
Business support: 0345 122 4222
Small business support: 0345 122 4333
National consumer support: 0345 122 4111
Customer services opening times are Monday-Friday 8am-6pm, and technical support opening times are Monday-Friday 8am-8pm and Saturday 9am-5pm.
KCOM Business Broadband Contact
You can get in contact with KCOM using the following numbers:
Business sales: 0345 122 4222 (Monday-Friday 9am-5pm)
Small business support: 0345 122 4333 (Monday-Friday 9am-5pm)
National consumer support: 0345 122 4111 (Monday-Friday 9am-5pm)
Email: sales@kcom.com
Website: https://business.kcom.com/products/connect/broadband/
KCOM Business Broadband Pros/Cons
Pros
- Offers a comprehensive range of plans
- Offers a wide range of complimentary services
- Caters for a variety of businesses and sectors
Cons
- Some services are only available in Hull
- The website is not very helpful in providing full details of package offerings
- Not many customer reviews