BT is the largest provider of broadband services in the UK. Below we look at reviews for the company along with the plans they offer, how much they cost and other key things you need to know to help you decide which business broadband provider is right for your business.
BT Reviews
Below we look at reviews for BT from a variety of websites. Please keep in mind that these reviews are for all of BT’s services and so may not fully reflect their business offerings.
- Trustpliot: 1.2 of of 10 based on 35 reviews (Business Only)
- Broadband.co.uk: 2.8 out of 5 based on 2,389 reviews.
- Review Centre: 1.2 out of 5 based on 476 reviews.
- Reviews.co.uk: 1.47 out of 5 based on 86 reviews.
- Landlinesaver: 1.4 out of 5 based on 75 users.
BT Business Broadband Plans, Packages & Prices
BT currently has 5 business broadband plans they are:
BT Unlimited Broadband
- Price: £22.90/mo
- Download Speed: Up to 17Mbps
- Upload Speed: Up to 1Mbps
- Usage: Unlimited
- Extras: Guest Wi-Fi
BT Premium Broadband
- Price: £31.20/mo
- Download Speed: Up to 17Mbps
- Upload Speed: Up to 1Mbps
- Usage: Unlimited
- Extras: Guest Wi-Fi, BT Sport app, PC Support, BT Device Protection by Symantec
BT Unlimited Infinity Fibre
- Price: £36.40/mo
- Download Speed: Up to 76Mbps
- Upload Speed: Up to 19Mbps
- Usage: Unlimited
- Extras: Guest Wi-Fi, BT Sport app
BT Premium Infinity Fibre
- Price: £44.70/mo
- Download Speed: Up to 76Mbps
- Upload Speed: Up to 19Mbps
- Usage: Unlimited
- Extras: Guest Wi-Fi, BT Sport app, PC Support, BT Device Protection by Symantec
BTnet Leased Line
- Price: From £225/mo
- Download Speed: Up to 10Gbps
- Upload Speed: Up to 10Gbps
- Usage: Unlimited
- Extras: Dedicated, uncontended bandwidth, Symmetrical upload and download speeds, Market leading SLA with 100% target availability
Note plans, packages, speeds and prices were all accurate at the time of publication (10 April 2018) but may have changed since then. Please check BT’s website for the latest.
BT Business Broadband Speed
BT’s 5 plans comes with 3 different advertised speeds.
- Regular Broadband: Up to 17Mbps download / 1Mbps upload
- Infinity Fibre: Up to 76Mbps download / 19Mbps upload
- Leased Line: Up to 10Gbps upload and download
BT Background
BT is the oldest and largest telecommunications company operating in the UK. They currently offer home consumers broadband, TV, Sport, landline and mobile plans and packages to around 18 million customers across the UK.
For businesses, in addition to broadband they also offer phone services (landline, VOIP and moible), phone systems, networking solutions, and IT and data centre services. They split their business offerings into those for SMEs, those for large businesses and those for the public sector.
Given their size and scope they are a logical first place to look for business broadband and fibre services. And chances are if you have more complex needs they may be able to help out.
Switching To BT Business Broadband
Switching to BT is really simple. All you have to do is to check availability online, then choose your broadband option, then place your order online and finally wait for them to do the rest. They will even contact you old supplier for you.
They claim most switches will take about 10 days to complete, with no more than 30 minutes of downtime.
BT Business Broadband Installation
BT Business Broadband installations take around 10 days to set-up, but you can sign-up completely online.
Depending on the product you order and the speeds available at your location, you’ll either plug in the BT Hub yourself or they’ll send an engineer out to you.
Additional Business Services From BT
The following are included as standard for all business broadband packages:
- BT Business Smart Hub: Connect your office and enabled devices to the internet with their wi-fi hub.
- Access to 5 million BT Wi-fi UK hotspots: Get free, unlimited data when you’re connected to a BT Wi-fi hotspot.
- Guest Wi-Fi: Free wi-fi for your customers and clients – plus speeds and security are protected for you.
- Broadband support 24/7: Support for your broadband 24 hours a day; online self-help tools, reporting, tracking, and FAQs.
- Unlimited data: Download and upload as much as you like – there are no data limits with these BT business broadband products.
- Upgrade your broadband at any time
Premium services include:
- BT Device Protection by Symantec: Protect your business on any device, anywhere. Internet security and anti-virus protection for PCs, Macs, tablets and smartphones.
- Static IP address: If you’re running servers, websites, or FTP hosting, you’ll need one of these.
- PC and Mac support 24/7: Their IT experts – the BT Tech Heads – can give you 24 hour technical support on broadband and IT issues for up to 3 computers (PCs or Macs).
- BT Sport app for smartphone and tablet: Enjoy the BT Sport app, for your personal, non-commercial viewing of unmissable live sport on your smartphone or tablet.
Optional extra broadband related services include:
- Microsoft Office 365 with 1TB of cloud storage: Access to Office applications online so you can create and access documents anytime, anywhere on any device.
- Mozy Backup: Automatic online backup/recovery protection for laptops and desktops.
- IT Support for PCs, Macs, devices and servers 24/7: Technical support for your broadband, PCs, Macs, smartphones, tablets, servers and software, 24 hours a day.
Other business products and service:
- Voice: Business phone lines, telephone systems, and cloud phone systems for all businesses
- Business Mobile: Mobile phones and tablets, from Apple to Android, on the fastest 4G network from EE
- Networking: Network solutions to help you connect offices together, or to the internet.
- Computing services & apps: Services from BT that help you focus on your core business.
- IT & data centre services: Outsourced support services for user desktops, unified communications, data centres, hosted solutions and device security.
BT Business Broadband Availability
BT Business broadband is available throughout most of the UK, although not all locations will have higher speed Infinity Fibre available. You can check using your postcode on their website.
BT Business Broadband Support, Customer Service, & Reporting Faults
You can phone 0800800154 (available 24/7) to report a fault and/or issue with your service. Alternatively you can contact them online, by live chat and/or e-mail here. And you can read their online help guides here.
BT Business Broadband Contact
You can get in contact with BT using the following numbers:
Sales: 08000282075 (8am-6pm Monday to Friday)
Billing: 08456006156 (8am-6pm Monday to Friday, 8am-1pm Saturday)
Website: https://business.bt.com/products/broadband/
BT Business Broadband Pros/Cons
The UK’s largest broadband provider is a good place to start when looking for business broadband, especially given the speeds they offer and range of additional add-ons.
Pros
- Largest broadband provider in the UK.
- One of the fastest UK broadband options.
- Offers priority 24/7 support for business customers.
- Access to 5 million BT Wi-fi UK hotspots for free with all business plans.
Cons
- BT as a whole currently has relatively poor customer reviews.
- Does not offer the absolute lowest prices.
- Not all packages are available to all users.