Cloud voice is a cloud-based telecommunications technology that enables you to manage your voice communications through the internet using cloud computing.
It doesn’t require you to have a physical system on your premises to manage your phones, as it is managed in the cloud and hosted by a third-party provider in data centres.
Cloud voice systems are also a type of Voice over Internet Protocol (VoIP) system. They can deliver the features of a traditional phone system and have the flexibility of being cloud-based.
The table below gives a quick price comparison of the top UK providers for cloud voice.
| Company | Price |
|---|---|
| XLN | £15 |
| BT | £9.52 |
| TalkTalk | Not stated |
| Virgin Media | £8 |
| Zen | £7.99 |
| KCOM | £23 |
| Virgin Media O2 Business | Not stated |
| Vodafone | Not stated |
| Toople | Not stated |
| bOnline | £7 |
| Clear Business | £25.38 |
| Ogi | £15 |
| IDNet | £15 |
| Fastnet | Not stated |
| Stream Networks | £15 |
| Watchfront | Not stated |
| Amatis Networks | Not stated |
| Pulse8 | £12.95 |
| CloudScape | £6.60 |
| WightFibre | Not stated |
| Telecoms World | £4.99 |
| Telappliant | £9.95 |
| Ice Comms | Not stated |
| Andrews & Arnold | £1.56 |
| Babble | Not stated |
| Cerberus Networks | £9.95 |
| FluidOne | Not stated |
| Gradwell | Not stated |
| Lily | Not stated |
| OptaNet | Not stated |
| Southern Communications | Not stated |
| Spitfire | Not stated |
| Structured Communications | Not stated |
| 4Com | Not stated |
| Voipfone | £2 |
| Air IT Group | Not stated |
| Best 4 Business Communications | Not stated |
| Sangoma | Not stated |
| Focus Group | £7.99 |
| SureVoip | £11 |
| Vonage | Not stated |
| RingCentral | £12.99 |
| 8X8 | Not stated |
| CircleLoop | £5 |
| Mitel | Not stated |
| Zendesk | £15 |
| Dialpad | £12 |
| VoIPstudio | £5 |
| VTSL | £12 |
| Sipgate | £12.95 |
| Microsoft Teams | £7.70 |
* The facts and figures included here come from each company’s website and were accurate at the time of writing but may have since changed. Also, please keep in mind these may not be apples-to-apples comparisons as each provider offers different solutions. This guide should be used as a starting point for more research on your part.
Below we profile each of the companies’ services and features in a bit more detail.
Note companies are ranked in no particular order and this no way indicates one solution is better than another.
1. XLN
- Offers cloud voice phone solutions that incorporate a range of smart features
- It supports businesses in being able to make and receive calls from anywhere
- Provides a free mobile and desktop app
- You can keep your existing phone numbers
- Offers a free auto attendant functionality
- Call handling features include call forwarding, automatic redirects, call transfer, call hold, call retrieval, and call waiting
- Other system features include hunt groups, music on hold, do not disturb and more
- Provides basic call logs that include the calls received, missed and placed
- Offers a range of market-leading handsets
- A choice of call packages is available
2. BT
- They offer a hosted voice phone system that combines traditional phone system features with cloud voice flexibility
- Online portal to manage your phone system
- Single system to manage your calls, meetings and messaging
- Call features include automatic call routing, call transfer and hunt groups
- Pick up calls on desktop, laptop or smartphone
- Built-in Cisco Webex for video conferencing
- Supports collaboration with screen sharing and instant messaging
- Customisable system that can be integrated with your CRM, add features like call recording and call analytics
- A secure and easy-to-use app with no equipment needed and free automatic software upgrades
- Offers a choice of three plans with a 60-month licence with extra add-on packages to gain further features
3. TalkTalk
- Offer voice and collaboration solutions for businesses that are scalable
- Combines phone, messaging, video and contact centres
- It enables staff to connect and collaborate from anywhere through a single cloud platform
- Solutions that can connect all your customer-facing channels, including voice, email, chat and social
- Call management using IVR, queue management and skill-based routing
- Can be integrated with your CRM and other platforms
- Partners with Mitel and Zoom to deliver their communications platforms
- Secure and scalable voice and collaboration solutions
- Robust network delivering 99.995% uptime
- Choice of in-house or managed network service
4. Virgin Media
- They offer a cloud voice solution that supports modern workplaces and collaboration
- It enables your people to work from anywhere
- Provides a full suite of call features, including call forwarding, call transfer, call holding, call park, hunt groups, and more
- Also offer instant messaging, video meetings, file sharing and other useful tools
- Plans include an auto attendant as standard and additional ones can be added at an additional fee
- Voicemail is available on some plans and includes email notifications
- You can integrate it with your calendar
- Optional extras include receptionist console, call recording, CRM connectivity and more
- Can be accessed on mobile devices to keep staff connected
- A choice of plans is available that cater for different business types and needs
5. Zen
- Offers modern and scalable cloud communications suitable for businesses of all sizes
- Plans include a range of call features, including call waiting, call hold and call transfer
- You can create personal and group directories
- Call forwarding facilities can deal with busy and no answer
- A Webex app is available to enable softphone access through mobile and desktop
- Voicemail facilities on some plans
- Advanced routing options offered on Premium plans
- Supports remote working on any device
- It can be integrated with your business systems such as Office, call centre and more
- A range of plans are offered with different features and contract lengths
6. KCOM
- They offer cloud communications and collaboration solutions in a single platform delivered in partnership with 8×8
- An integrated interface for voice calls, video conferencing, instant messaging and file sharing
- Provides real-time analytics and monitoring
- It offers a unified solution that can support your staff in collaborating regardless of where they are
- You can incorporate voicemail and customisable greetings to boost your professional image
- Call features include auto attendant, hunt groups, pickup groups, and more
- It can improve flexibility for remote and hybrid working
- The system is easy to set up with a downloadable softphone client
- It is a scalable solution that is reliable and secure
- They offer tailorable plans with negotiable contract lengths
7. Virgin Media O2 Business
- Offers a choice of voice solutions for businesses in partnership with Virgin Media
- Their solutions are scalable and flexible
- It provides both communication and collaboration tools
- An integrated solution can be to combine Microsoft Teams with your phone system
- It can unify your communications, including calls, chat, video meetings, and file sharing
- The solution aids remote and hybrid working
- Provides an admin centre to manage your users, settings and more
- It is delivered on a secure and fast network
- The voice solution can be integrated with existing telephony infrastructure
- It is easy to deploy and manage
Virgin Media O2 Business website
8. Vodafone
- They offer a unified communications solution in a single cloud-based platform
- Combine phone, mobile, messaging services, meetings, file sharing and more
- Support hybrid working and remote connectivity
- Offer cloud-based productivity tools
- Provides a virtual landline service
- Call features include auto attendant, call forwarding, extension dialling, call hold, closed hours, and more
- Includes voicemail facilities with personalised greetings
- Integrates with Microsoft Teams
- Web-based portal to manage your system
- Available to businesses with 10 or more employees
9. Toople
- Offers cloud-based phone systems to support physical, hybrid and virtual offices
- Fully featured phone system with customisable features
- Desktop and mobile apps to support flexible working environments
- Inclusive call allowances
- Provides an interactive voice response (IVR) greetings and menus
- Call features including call transfer, call queuing and call hold
- Call recording facilities
- Add new lines and extensions easily
- Claim to provide 100% uptime
- 24-hour support available 365 days a year
10. bOnline
- They offer a cloud-based VoIP phone system for small businesses and call centres at a low monthly cost
- HD-quality calls on any device in the UK
- Personal greetings can be recorded, unloaded or typed out
- Call management features including call queues, call waiting, call hold, call resume, hold music and sales messages
- Create call flows and ring groups to direct calls
- Voicemail is available for teams and individuals with voicemail-to-email option
- Supports flexible working with apps for Windows, Mac, web, iOS and Android
- A scalable solution that allows you to add new employees easily
- It can be integrated with your existing business systems
- They offer a choice of plans and short contract lengths
11. Clear Business
- Offers a digital voice phone service that is cloud-based, making it portable
- Accessed via an app so it can be used on a range of devices
- Tailored service to create a call plan that meets your needs
- Move calls seamlessly between devices
- Voicemail facilities accessible from any device
- Keep your existing number
- Supports remote working and travelling employees
- Free mobile app
- They will pay your Early Termination Charge up to £300
- Support team will assist you in configuring your plan and getting set up
12. Ogi
- They offer VoIP phone systems with cloud-based flexibility to deliver crystal-clear calls
- Wales-based provider offering services in South Wales and beyond
- Managed solution that can save money
- Available for single lines through to support full contact centres
- Flexible system that includes an auto attendant to manage calls
- Call recording facilities that are compliant
- Can be integrated with your CRM
- Provide unified communications solutions with broadband and phone packages
- Integrates with Microsoft Teams to support remote collaboration
- Local support team
13. IDNet
- Offers a fully managed digital voice solution for businesses
- Flexible plans that enable you to select and pay for only the services you use
- Suitable for call centres and a range of business sizes
- Aids businesses with hybrid and remote workers
- Simple licensing enables extensions to be switched on and off easily
- Auto attendant facilities available to manage inbound calls
- Hunt groups functionality
- App enables integration with iPhone and Android smartphones
- 24/7/365 maintained network that is fully resilient
- System is easy to set up and manage
14. Fastnet
- They offer a hosted VoIP solution that is designed to be simple, smart and cost-effective
- Accessible from anywhere with an internet connection
- Supports home and remote working
- Customisable solution that can be managed through the web portal
- Call management features include call routing and call diverts
- Voicemail facilities include voicemail-to-email
- Simple to set up and numbers can be transferred
- Built on Polycom hardware to deliver high voice quality and the lowest failure rate
- Only pay for the features that you use and add/remove features when needed
- Support is included in the fixed monthly fee
15. Stream Networks
- Offers cloud telephony solutions that are a simple system for businesses
- Suitable for Mitel, Yealink and Polycom VoIP phones
- Mobile app and cloud platform enable voice access anywhere
- Crystal-clear voice with high availability
- Call management features including auto attendant, call groups, call diverts, hunt groups, hold music, and call recording
- Collaboration tools include audio conferencing, group chat, screen sharing, and file sharing
- Can be integrated with IT systems including CRM and calendar
- Plans include inclusive calls
- Configure and manage your system through the web-based management platform
- Ultra-secure network hosted in leading datacentres with traffic prioritisation
16. Watchfront
- They offer a hosted VoIP solution that is a cloud-based phone service
- Suitable for small to medium-sized businesses
- Supports colocation services for physical, cloud and virtual connectivity
- Connect remote and hybrid workers securely
- Choice of UK phone numbers or port an existing one
- Voicemail services include voicemail-to-email
- Call forwarding
- Call recording
- Offers tailored solutions to meet the needs of each business
- UK-based support teams
17. Amatis Network
- Offers the EVE (exceptional voice everywhere) business phone system as a softphone option
- Secure cloud-based voice solutions
- Available on desktop and mobile devices
- Secure way to communicate and collaborate from anywhere
- Includes 5,000 free minutes to UK local and national mobiles
- Call management features including hunt groups
- Call recording to aid legal compliance
- Can be integrated with Microsoft Teams to make and receive calls within the platform
- One central portal to manage everything which can be accessed on all devices
- UK-managed datacentres and carrier-grade network
18. Pulse8
- They offer cloud phones that can enable you to work anywhere
- Advanced call function capabilities
- Desktop and mobile app
- State-of-the-art hardware
- Available as a headset-only option to reduce the need for traditional handsets
- Call features include call forwarding, call recording, video calls, and call history
- All-inclusive call bundles
- Keep your number
- Instant messaging
- Choice of phone bundles
19. CloudScape
- Offers VoIP phone services
- Fully hosted phone service
- No need for on-site systems
- Quick and easy to set up
- Reduced operating costs compared to traditional phone systems
- High-definition voice quality
- Keep your existing number
- Requires a suitable internet connection
- Simple, low monthly line rental
- Also offers fibre broadband and hosting services
20. WightFibre
- They offer a fully cloud-hosted phone system
- Pre-configured IP phones that are plug-in and use
- Easy to set up with a system that will be configured to meet your needs
- No on-site systems, maintenance or running costs
- Keep your numbers
- Accept calls in the office on handsets or softphones, or on mobiles to support remote working
- Call features can include auto attendant, call forwarding, voicemail, call transfer, call groups, music on hold, pick up groups and more
- Requires a stable internet connection
- Flexible service that can grow with your business, with a choice of plans and add-ons
- Also offers full fibre business broadband and leased lines
21. Telecoms World
- Offers feature-rich cloud-hosted VoIP phone systems
- Provides unified communications solutions which include voice, video, chat and more
- Online dashboard to manage your phone system
- Customisable auto attendant and design your own interactive voice response (IVR) scripts
- Easy to manage call forwarding functionality
- Voicemail with voicemail-to-email facilities
- Other call features include call recording, call routing, call queues, call groups and more
- Can be used on handsets, softphones and mobile phones
- UK-based provider with dedicated support
- Choice of plans with different call features and allowances
22. Telappliant
- They offer a cloud voice system called SelectVoice
- Crystal-clear HD audio for calls in your office or through the mobile app wherever you are
- Secure self-service web portal to manage your system
- Omnichannel capabilities for call, chat, SMS and social messaging
- Visual IVR and intelligent call routing
- Visual auto-attendant builder
- Call features include call forwarding, conference calling, voicemail, voicemail-to-email, call transfer, call park and pickup, ring groups and hunt groups, and more
- AI transcriptions, insights and analytics
- Secure and reliable with resilient failover and multi-factor authentication
- UK-based support
23. Ice Comms
- Offers a cloud-based phone system with no need for internal hosting or system equipment
- Suitable for small to large businesses
- Provides call centre functionality
- Easy-to-use technology that is simple to use out of the box
- Tailored options to meet your needs
- Provides a unified communications solution
- Features include call queues, audio conferencing, instant messaging, music on hold, click to dial, and more
- Offers full support and configuration
- Mid-term tariff review
- Rated excellent on Trustpilot
24. Andrews & Andrews
- They offer cloud voice services for businesses as a hosted or in-house solution
- Supports offices and remote working with SIMs to connect to your phone system
- Keep your existing number
- Call management includes auto attendant, call routing, call forwarding, and ring groups
- Create greeting messages to welcome callers
- Voicemail facilities
- Call recording included on all plans
- Offers pre-configured phones
- Contracts from one month
- Charges line rental with usage charges per minute or volume
25. Babble
- Offers unified communication solutions that include cloud telephony
- Also integrates voice messaging, video conferencing, instant messaging, email and calendar
- Suitable for small and mid-sized businesses
- Supports employees in the office and working remotely
- Web-based management portal
- Provides multi-level auto attendant and hunt groups
- Flexible and scalable solution
- Integrates with third-party apps such as CRMs, Microsoft Teams and Cisco Webex
- Offers enterprise-grade connectivity that is secure, robust and reliable
- Also offers mobile and contact centre solutions
26. Cerberus Network
- They offer a hosted cloud-based phone system that provides flexibility
- Suitable for home offices and micro businesses
- Web-based portal to manage your system that is intuitive to use
- Compatible with handsets, softphones and smartphones
- Can be easily set up and configured
- Call management including call queues, call groups and phone assignment
- Offers call recording facilities
- Voicemail functionality including voicemail-to-email
- Fully managed service
- UK-based expert team
27. FluidOne
- Offers connected cloud solutions that provide unified communications and contact centre services
- Choice of cloud, in-house hosted or hybrid system
- Enables users to use desk phones and smartphones to aid hybrid working
- Incorporates messaging, chat and video
- Supports collaborative working
- Delivered in partnership with 8×8 and Mitel
- Incorporate Microsoft Teams
- Resilient and secure systems
- Managed services tailored to your needs
- Offers business bundles
28. Gradwell
- They offer a hosted cloud-based VoIP phone system
- Flexible service using softphone that enables calls on desktop, web and mobile devices
- HD quality calls with low latency
- System management through a central, easy-to-use control panel
- Call features include call routing, video conferencing, and call recording
- Insights through real-time status on extension availability and employees on the system
- Integrate with Microsoft Teams for a unified communication solution to support collaboration
- Offers a range of handsets and conference phones
- Provides reliability and scale
- Choice of solutions
29. Lily
- Offers hosted VoIP phone systems to keep businesses connected
- Enables you to make and receive calls on any device anywhere
- HD quality calls and feature-rich phone system
- Flexible, reliable and scalable solutions
- Easy-to-use web portal
- Call management features including call routing and call queuing
- Call recording to support training, auditing and compliance
- Aids collaboration with voice and video calling, live chat, video conferencing, and file sharing
- Access call analytics to gain insights and improve customer experience
- Dedicated helpdesk and engineers
30. OptaNet
- They offer cloud-hosted VoIP suitable for any business size
- Manage through a secure web portal
- Keep your existing number
- Free phone app to make and receive calls on any device including smartphone, tablet or laptop
- Auto attendant to manage inbound calls
- voicemail-to-email facilities
- Additional features can be built into your package
- Securely stored in the cloud
- Offers a combined cloud voice and fibre broadband package
- Plans include inclusive minutes
31. Southern Communications
- Offers hosted telephone systems that are cloud VoIP solutions
- Dedicated network that is fast, efficient and reliable
- Suitable for small to large businesses
- Manage the system through an easy-to-use dashboard
- Enables hybrid and remote working
- HD voice quality
- Call management features include call forwarding, call queuing, call logging, auto attendant, and more
- Voicemail-to-email
- Call recording facilities
- 24/7 maintenance and support
Southern Communications website
32. Spitfire
- They offer a fully managed cloud phone system called 3CX Cloud
- Provides a complete unified communications system
- Feature-rich system that is ready to go out of the box
- Soft applications available for PC and mobile devices
- Keep your existing numbers
- Call management features include auto attendant, call routing, call forwarding, call transfer, call queuing, call hold, call park and pickup
- Other features include voicemail, voicemail via email, music on hold, call recording, conference calls, and more
- Integrate with other applications including Office 365 and Salesforce
- Simple per-user plan
- Also offers broadband solutions
33. Structured Communications
- Offers VoIP service solutions for small, medium and large businesses
- Fully managed service
- Tailored and flexible telecoms solutions
- Assists remote workers in staying connected
- Crystal clear audio
- Plug-and-play technology that is easy to set up
- Support collaboration tools including conference calls, meetings, and live collaboration
- Scalable solution that is easily adaptable
- Flexible contract lengths available
- Also offers broadband and mobile solutions
Structured Communications website
34. 4Com
- They offer a choice of VoIP phone systems that cater for different business sizes
- Suitable for small to large businesses
- Handsets include Samsung, HiHi and Webex
- Mobile apps available to support remote working
- Plug-and-play technology available
- On-hold marketing
- Call recording
- Call reporting
- Video support available on most plans
- 24/7 support options available
35. Voipfone
- Offers flexible business VoIP plans
- Online control panel to manage your system and plan
- Softphone app to enable PC and mobile device use
- Standard call features include call diverts, voicemail, call pickup, and more
- Other call features available include call groups, call queues, music on hold, and more
- Can include interactive voice response (IVR), single and multi-menu options
- Cloud call recording
- 30-day free trial is available
- Offers a range of plans with different features and call allowances
- Create your own plan on Voipfone Flex with pick ‘n’ mix options
36. Air IT Group
- They offer flexible, cloud-based telecoms that are future-ready
- Connected services that are scalable, secure, reliable and resilient
- Supports workplaces that manage customer interactions at scale and remote working through a softphone app
- Central control and management of users, devices and services
- Omnichannel tools to assist employee collaboration
- Intelligent call routing
- Advanced reporting on call quality, usage and performance
- Integration with platforms such as Microsoft Teams, CRMs and Webex
- 24/7 support
- Also offers other cloud services, IT and data solutions
37. Best for Business Communications
- Offers a fully cloud-based VoIP phone system to support communication and collaboration for office and remote workers
- Easy-to-use platform that is intuitive and simple to access
- Can be used for calls, chat, video conferencing and file sharing
- HD voice with crystal-clear voice calls
- Access calls through IP phone, laptop and mobile devices
- Offers an auto attendant feature to manage calls
- Call forwarding facilities
- Voicemail services
- Call recording
- Can be integrated with other applications including CRM and Microsoft Teams
Best for Business Communications website
38. Sangoma
- They offer a fully hosted online, cloud voice solution or a hybrid in-house and cloud solution
- It can deliver a unified communication solution with instant messaging, video conferencing and productivity apps as well
- Provides an app for desktops and mobiles to enable access from anywhere
- Interactive voice response and dynamic call routing to manage inbound calls
- Call management facilities including call transfer, call pickup, call park, ring groups and more
- Call recording
- Voicemail service including voicemail-to-email transcription
- Reporting facilities with real-time metrics and historical data
- Offers custom integration with Salesforce and Microsoft Teams
- 99.999% uptime and 24/7 support
39. Focus Group
- Offers a cloud-based phone system for business communications that is flexible, agile and reliable
- Supports remote workers, hybrid workplaces and 24/7 businesses
- Call management features include auto attendant and interactive voice response
- Other call features include hunt groups and call queue management
- Offers call recording to support compliance and auditing
- Voicemail services including customisable messages
- On-hold music and messaging facilities
- Offers call analytics
- Easy to set up, manage and upgrade
- Provides 24/7 support and claims to have 99.9% uptime
40. SureVoIP
- They offer a fully managed and hosted business VoIP phone service with a choice of plans
- HD calls with crystal clear call quality
- IVR auto attendant to manage and route inbound calls
- Call forwarding to office lines and mobiles
- Choice of single and multiple hunt groups
- Voicemail functionality with voicemail-to-email
- Call recording facilities that can aid in meeting legislation, dispute resolution, and keep records
- Other call features such as time-of-day routing, conferencing and music on hold
- Plans available with contracts from 3 months
- Technical support team based in the UK
41. Vonage
- Offers a premier cloud voice service that provides automation, intelligence and engagement
- High-quality audio on calls
- A single interface for all your communications on one screen
- Omnichannel communications including chat, messaging, SMS, email and social
- Dynamic routing of calls
- Provides AI support for interactions to resolve simple issues and reduce waiting times
- Real-time monitoring and call analytics
- Can be integrated with Salesforce
- Choice of plans with a range of features to meet different business needs
- 24/7 support
42. RingCentral
- They offer cloud communication solutions that are powerful and flexible
- Apps available for desktop, tablet and smartphones
- Offers a multi-level IVR with auto attendant and flexible phone menus
- Call features including call forwarding, call flip, call park, and more
- Other system features include music on hold, call monitoring, call logs, and more
- Voicemail services including visual voicemail and voicemail-to-email
- HD-quality video and audio to provide cloud telepresence, video and audio conferencing
- Messaging services including team messaging, file sharing, tasks, message alerts, and more
- Analytics portal to monitor performance including live reports
- Secure service with single sign-on using corporate credentials
43. 8×8
- Offers a cloud-based VoIP solution that is designed to be affordable and convenient
- Provides a single interface that is simple to configure and get started
- It offers powerful features to manage calls including a multi-level auto attendant and customisable IVR
- Unified communications system that incorporates calls, messaging, team chat, video meetings, conferencing, and more
- Plans include unlimited voice calls, video and conferencing for up to 500 participants
- Call features include call forwarding, call waiting, call transfer, call parking, and three-way calling
- Other management tools include ring groups, call queues and call monitoring
- Call recording facilities
- Voicemail services
- Integration with business tools such as Microsoft Teams and Google Calendar
44. CircleLoop
- They offer a smarter phone system that is a cloud-based VoIP solution
- A single system to support office, hybrid and remote workers
- Make and receive calls on desktop and mobile
- Easy to set up and use through the self-service app
- Create call handling processes with an auto attendant and customisable IVR greetings and menus
- Call features such as call forwarding, call routing, call transfer, out-of-hours routing, conference calling, and more
- Voicemail functionality including voicemail-to-email and voicemail transcribing
- Call recording to support training
- Call analytics with instant data and reporting
- Flexible system that can be integrated with Microsoft applications, CRMs and more
45. Mitel
- Offers a choice of phone system platforms which include cloud-based, on-premise and hybrid
- Scalable and flexible solutions that cater for organisations of all sizes
- Suitable for contact centres
- Integrates with chat, messaging, video and web conferencing
- Supports collaboration and remote working
- Intelligent routing features
- Web-based interface with self-service functionality
- A range of devices are available including wired and cordless phones, and softphones
- Can be integrated with unified communications applications
- Global technical support
46. Zendesk
- They offer AI-powered customer service solutions which include cloud voice
- Single solution to manage all your customer interactions
- Direct and route calls
- Provides voice support that can resolve 50% of customer interactions
- Manage calls using interactive voice response
- Call handling including queue size, waiting time and callback requests
- Utilise AI to provide answers and summaries of calls
- Other features include call conferencing and live coaching
- Track all calls and monitor performance
- Free 14-day trial is available
47. Dialpad
- Offers an AI-powered communications platform that includes a cloud-phone system
- A single app for calls, messaging, video meetings and more
- Apps for iOS, Android, PC and Mac to enable calls from desktops and smart devices
- Interactive voice response and auto attendant to manage inbound calls
- Call handling tools such as call forwarding, call transfer, call routing, ring groups, 3-way calling, and more
- Voicemail functionality with transcription services
- Utilise AI to real-time transcribe calls and automate post-call actions and summaries
- Analytic services to monitor and manage call volumes
- Integration with business apps including CRMs and collaboration tools
- Management through an online dashboard
48. Voipstudio
- They offer a cloud-native communications system with no hardware needed
- Web portal management that can be accessed from anywhere
- All-in-one solution to support the management of calls, teams and customer engagement
- Offers built-in AI functionality including call transcriptions, call summaries, call actions, call analysis and more
- Manage inbound calls through the IVR and virtual switchboard
- System includes call management features such as call transfer, call pickup, call waiting, queue management, music on hold, call logging, and more
- PCI-compliant call recording with instant playback and storage
- Customisable voicemail for each extension
- Collaboration tools such as instant messaging, conference calls, file sharing, screen sharing, agent monitoring and coaching tools
- Can also be integrated with other business tools such as CRMs
49. VTSL
- They offer a pure cloud communications system designed to be powerful, reliable and simple
- Supports working from anywhere with the ability to use smartphones for calls
- Easy to manage through the online portal
- Manage and route calls with auto attendant
- Greetings options including time of day greetings
- Call handling including call queues, music on hold and messages
- Call recording to aid compliance, monitoring and training
- Voicemail service with voicemail-to-email and email notifications
- Plans include free minutes and a choice of optional bolt-ons
- 24/7 technical support and free installation
50. Sipgate
- They offer a cloud PBX system with over 150 business features
- Suitable for SIP-compliant phone or softphones
- Facilities to add call management, such as an auto attendant
- Parallel calling facilities to enable calls to ring on the office line and mobile
- Call forwarding functionality for mobiles, other lines and voicemail
- Call routing and management that is customisable and flexible
- Voicemail facilities with custom recordings
- Call recording
- Provide secure online storage
- System that is simple to set up and manage
51. Microsoft Teams
- Offers smart calling solutions and communications through VoIP for businesses
- Call handling through an auto attendant facility
- Call features such as call forwarding, call transfers, simultaneous ring, and busy-on-busy settings
- Call recording with transcriptions
- Voicemail service with transcription output
- Collaboration tools and audio conferencing
- Can be used on Teams-certified devices such as laptops and smartphones
- Easy to set up
- 99.999% uptime SLA
- In addition to the phone plan, a Microsoft Teams license is required