Managing inbound call volumes and directing calls no longer needs to be time-consuming and labour-intensive with tools like interactive voice response (IVR).
Automated technology such as IVR enables callers to be greeted and directed to the right place or information using voice prompts or keypad selections without human intervention and supports customers with self-service.
The table below gives a quick price comparison of the top UK providers for interactive voice response.
| Company | Price |
|---|---|
| TalkTalk | Not stated |
| KCOM | £23 |
| Vodafone | Not stated |
| Toople | Not stated |
| bOnline | £7 |
| Ogi | £15 |
| Stream Networks | £15 |
| WightFibre | Not stated |
| Telecoms World | £4.99 |
| Telappliant | £9.95 |
| Gradwell | Not stated |
| Voipfone | £10 |
| Sangoma | Not stated |
| Focus Group | £7.99 |
| SureVoip | £15 |
| Vonage | Not stated |
| RingCentral | £12.99 |
| 8X8 | Not stated |
| CircleLoop | £5 |
| Mitel | Not stated |
| Zendesk | £15 |
| Dialpad | £12 |
| VoIPstudio | £5 |
| VTSL | £12 |
| Sipgate | £17.95 |
* The facts and figures included here come from each company’s website and were accurate at the time of writing (March 2026) but may have since changed. Also, please keep in mind these may not be apples-to-apples comparisons as each provider offers different solutions. This guide should be used as a starting point for more research on your part.
Below we profile each of the companies’ services and features in a bit more detail.
Note companies are ranked in no particular order, and this in no way indicates one solution is better than another.
1. Talk Talk
- They offer phone solutions and collaboration tools to support businesses
- Includes intelligent routing using IVR and queue management
- Support you in directing calls to the right agents quickly
- Omnichannel solution that manages customers across voice, chat, messaging, email and social in a single app
- AI-powered solution that provides real-time assistance to agents with companion tools
- Management dashboard that enables agent monitoring and reporting
- The phone system is scalable and can grow with your business
- Offers mix and match subscriptions to tailor the solution to your needs
- It is a secure system that is PCI-compliant
- Provides tailored support for end-to-end deployment and ongoing support
2. KCOM
- Offers a managed interactive voice response service that is menu-driven
- Designed to optimise and streamline incoming calls and improve call management
- It can aid with staff workload planning and agent skills-based call delivery
- Pre-programme menu options for customers to select from
- Can be used to both provide information and collect customer information
- Transcription services are available
- Auto attendant to route calls
- Voicemail that can be accessed through a web interface
- Easy to administer with remote prompt recording
- Only available with selected services
3. Vodafone
- They offer a cloud-based voice solution that can deliver unified communications
- Includes flexible features such as IVR, which is a scalable solution
- The automated system directs calls to the right location without delay and the need for human intervention
- The system supports you in managing, monitoring and optimising your inbound calls
- Offers area-based routing, non-geographic and virtual geographic numbers
- Call recording facilities with configurable settings including triggered by the agent
- Intuitive management tools which allow you to adjust your call plans
- Reporting tools to aid you in optimising your calls and improving your customer service
- 999% service availability guarantee on a resilient network
- Assistance in selecting the right features and services to manage your calls effectively
4. Toople
- Offers a fully featured phone system that can be cloud-hosted to support hybrid and virtual offices
- One of its features is an IVR where you can create greetings and menus to suit your business
- The system offers customisable features that help you manage your calls
- Provides a range of call features such as call transfer, call hold and call queuing
- Call recording functionality included
- App available for desktop and mobile devices to enable hybrid working
- Flexible contract that enables you to add new lines and extensions easily when needed
- Choice of plans with inclusive call allowances
- Claims they have 100% uptime on the network
- Provides support 24 hours, 365 days a year
5. bOnline
- They offer HD-quality, cloud-based VoIP phone systems designed for small businesses and call centres
- Includes advanced call flows such as IVR menus to manage incoming calls
- Also offers call pop-ups including call whisper and call screening
- They provide call logging tools such as holiday hours, VIP routing and overflow call handling
- Offers routing support through smart ring groups, call queues and time-based routing
- Call management features such as call flows, call waiting, call hold, sales messages and hold music
- Includes voicemail facilities with voicemail-to-email
- Apps are available for iOS, Android, web, Mac and Windows
- You can integrate the phone system with your existing business systems
- A choice of plans is available with short contract lengths
6. Ogi
- Offers VoIP phone services that are a hosted solution with a choice of setup to suit your business or call centre
- Plans include IVR and auto attendant to manage inbound calls
- Regional provider offering services in South Wales and beyond
- The system provides crystal-clear calls and a flexible solution
- Offers call recording that is compliant
- Provides voicemail facilities
- Can be integrated with your CRM and Microsoft Teams
- Soft client available for Android, iOS, PC and Mac
- A range of handsets is available from Polycom and Cisco
- Offers both subscription-based and charged per user plans
7. Stream Networks
- They offer an easy-to-use communications system with a variety of tools
- It provides IVR to assist you in resolving common queries quickly and automatically
- The system supports call management with queuing functions, ring groups and hunt groups
- Other call features include auto attendant, call diverts, hold music and call recording
- Provides collaboration tools including group chat, audio conferencing, screen sharing and file sharing
- Compatible with Polycom, Mitel and Yealink VoIP phones
- Incorporates robust security measures
- It is a fully scalable solution that supports remote workers
- Can be integrated with CRM solutions and calendars
- Offers plans with inclusive calls
8. WightFibre
- Offers a VoIP phone system for businesses that provides crystal-clear audio
- Plans include a wide range of features including IVR menu flows and auto attendant
- Fully hosted solution with pre-configured IP phones that are ready to use
- The system can be configured to your needs and is easy to set up
- Features include call forwarding, call transfer, call groups, pick up groups, music on hold and more
- Voicemail facilities are included
- Supports remote and hybrid working through softphones and mobile phones
- Service requires a stable internet connection
- A range of plans is available with a choice of add-ons that can grow with your business
- They also offer full fibre broadband and leased lines for businesses
9. Telecoms World
- They offer VoIP phone systems that are cloud-hosted and rich with features
- IVR messaging and music on hold are included in the Business and Business Pro plans
- The system includes a customisable auto attendant
- It offers a unified communication solution that incorporates voice, chat, video and more
- Manage the system through the online dashboard
- Offers an easy-to-manage call forwarding facility
- Range of features including call routing, call queues, call groups, call recording and more
- Voicemail service is available with voicemail-to-email
- Suitable for softphones, handsets and mobile devices
- Choose a plan with the call features and allowances that you need
10. Telappliant
- Offers SelectVoice which is a cloud voice system with crystal-clear HD audio
- The plans include intelligent call routing and visual IVR
- Solution that supports hybrid working through a mobile app
- Delivers omnichannel solutions that support call, chat, SMS and social messaging
- Call management features include call transfer, call forwarding, call park, call pick up, ring groups, hunt groups, conference calling and more
- They offer voicemail facilities including voicemail-to-email service
- Utilise AI for transactions, insights and analytics
- Easy to manage through a web portal where you can manage users and groups
- It is compatible with Microsoft 365 including Teams, with single sign-on
- They offer UK-based support and secure access with multi-factor authentication and resilient failover
11. Gradwell
- They offer easy-to-use business telephony solutions with a host of tools
- Features include smart call handling such as IVR and auto attendant
- Central control panel allows you to manage your system in one place
- Advanced features include call recording, call routing and video conferencing
- Apps available to create softphones on iOS and Android
- Monitor your system in real-time including extension availability and employees
- Can be integrated with Microsoft Teams to incorporate collaboration tools
- Reliable solution that provides low latency
- Provides a scalable system with a choice of solutions to meet your needs
- Offers a variety of phones including conference phones and handsets
12. Voipfone
- Offers VoIP phone plans that are designed to be flexible for different business needs
- A choice of plans which can include single and multi-level IVRs in the plan or as an add-on
- Manage your plan and system through the online control panel
- Basic call features include call diverts, call pick up, voicemail and more
- Advanced features include call queues, call groups, music on hold and more
- Call recording facilities with cloud storage
- Softphone app allows you to take calls through your PC and mobile devices
- Plans offer different features and call allowances
- Select a plan or build your own plan using pick ‘n’ mix options
- A free trial is available for 30-days
13. Sangoma
- They offer cloud voice solutions that can be fully hosted online or hybrid in-house and cloud solutions
- Cloud communication features include IVR and dynamic call routing to improve agent productivity and customer satisfaction
- System features include call management such as call pick up, call transfer, call park, ring groups and more
- Call recording and voicemail services are available which include voicemail-to-email transcription
- Offers apps to enable access to the system from anywhere using desktops and mobile devices
- Supports unified communications which include video conferencing, instant messaging and productivity apps
- Real-time metrics and reporting are available to monitor performance and view historical data
- Integration with Microsoft Teams and Salesforce
- Provides 24/7 support and guarantees 99.999% uptime
14. Focus Group
- Offers business phone systems that are cloud-based to deliver a flexible and agile solution
- Intelligent call features include interactive voice response and auto attendant to manage inbound calls
- The system is simple to set up, manage and upgrade
- It is suitable for businesses with hybrid working and remote workers
- A range of features are available such as call queue management and hunt groups
- Call recording facilities aid with training, auditing and compliance
- Voicemail functionality is available with customisable messages
- Manage calls with messaging facilities and on-hold music
- Call analytics are available to support you in managing performance
- Offers 24/7 support and uptime of 99.9%
15. SureVoIP
- They offer VoIP phone systems that are fully managed and hosted with a choice of plans
- Business plans with a hosted phone system include IVR to provide a menu system and an auto attendant to direct calls
- Delivers crystal-clear call quality through HD calls
- Call forwarding facilities are available to both landlines and mobiles
- Offers system features such as conferencing, time-of-day routing and music on hold
- Create hunt groups with single or multiple groups
- Call recording capabilities to assist with resolving disputes, meeting legislation and storing recordings
- Voicemail service that includes voicemail-to-email facility
- UK-based technical support
- Choice of plans with contract lengths from three months
16. Vonage
- Offers cloud voice services that deliver high-quality audio calls
- Ability to add IVR to enable your customers to self-service and free up agent time
- Record greeting messages and text-to-speech prompts
- Provide a menu of options to select from
- Automatically adaptable call flows that change based on conditions such as queue length
- Support you in capturing data and gaining insight into your business
- Can be integrated with your existing systems using the API which is easy to use
- Access the dashboard with data on your calls and analytics
- 95% availability and fully redundant network
- 24/7 support is available
17. RingCentral
- They offer flexible and powerful voice communication solutions that are cloud-based
- Offers a multi-level IVR that can expand your auto attendant with flexible menus to support self-service
- Manage calls using features such as call forwarding, call park, call flip and more
- A range of other features are available including call monitoring, call logs, music on hold and more
- Offers audio and video with HD-quality including conferencing and cloud telepresence
- Voicemail facilities that include voicemail-to-email and visual voicemail
- Collaboration tools include team messaging, message alerts, tasks, file sharing and more
- Provides an app suitable for desktops, smartphones and tablets
- Access live reports and analytics to monitor performance
- Secure system that can provide single sign-on using existing corporate credentials
18. 8×8
- Offers affordable and convenient VoIP phone systems that are cloud-based
- Includes powerful features which include customisable IVR menus and a multi-level auto attendant to direct inbound calls
- A simple to use and configure system that provides a single interface for your communications
- Call handling features include call waiting, call forwarding, call park, call transfer and three-way calling
- Advanced call management tools include voicemail, call queues, ring groups and more
- Call recording facilities are available for audio and video with cloud storage
- Offers a unified communication solution which can support calls, team chat, messaging, conferencing, video meetings and more
- Analytic facilities are available to provide insights into calls, your business and customer service
- Plans can include unlimited voice calls and up to 500 participants in video and conferencing
- Can be integrated with business tools such as Microsoft Teams, CRM systems and Google Workspace
19. CircleLoop
- They offer a cloud-based VoIP phone system that is designed to be a smart system
- It offers a customisable IVR with greetings and menus as well as an auto attendant to handle your calls
- Easy to use and set up using the self-service app
- Offers a range of call management features including call forwarding, call transfer, call routing, out-of-hours routing, conference calling and more
- Voicemail services that include voicemail transcribing and voicemail-to-email
- Call recording facilities that can support training
- App is available for desktops and mobile devices so that you can make and receive calls
- Supports different business models and workers including office-based, hybrid and remote workers.
- They provide reporting and call analytics that deliver real-time information
- It can be integrated with your CRM, Microsoft applications and more
20. Mitel
- Offers a choice of phone systems including on-premise, cloud-based and hybrid platforms
- Can incorporate IVR to aid with managing high call volumes and direct customers to the right people
- Supports you in delivering customer service 24/7 by providing information
- Handling your mundane calls and freeing up agent time to deal with tasks that need more attention
- Suitable for organisations of all sizes and contact centres
- Provides a self-service facility through a web-based interface
- It aids employees in collaborating and working remotely
- Offers a range of compatible devices including cordless and wired phones as well as softphone options
- The system can be integrated with other applications such as unified communications tools
- Provides technical support globally
21. Zendesk
- They offer cloud voice solutions that are AI-powered to create a better customer experience
- Features include smart IVR to deliver customer self-service with dynamic interactions
- Effectively manage call volumes with chatbots, voice assistants and knowledge bases to answer 50% of customer interactions
- It provides a single solution to manage all customer interactions
- Supports directing and routing inbound calls
- Call management features including waiting time, queue size and callback requests
- AI can also be utilised to provide call summaries
- Also includes call conferencing and live coaching tools
- Provides monitoring and tracking facilities to help analyse performance
- Offers a 14-day free trial of the system
22. Dialpad
- Offers a cloud-phone system and communications platform that is AI-powered
- Can create IVR menus to direct your customers to the right people
- It combines calls, video meetings, messaging and more in one app
- Auto attendant is also available to manage inbound calls
- A range of call features including call routing, call forwarding, call transfer, 3-way calling, ring groups and more
- AI can be used to transcribe calls in real time and automate summaries and post-call actions
- Voicemail service that includes transcription services
- Suitable for desktops and smart devices using the app for iOS, Android, Mac and PC
- Can be integrated with business apps to support collaboration and interaction with your CRM
- Online dashboard to manage your system and access analytics
23. VoIPstudio
- They offer a cloud-based communication platform that can be accessed from anywhere
- Features include call handling tools such as IVR to manage incoming calls
- It is designed as an all-in-one solution that can manage calls, customer engagement and teams
- AI functionality is built-in to enable call summaries, call transcriptions, call actions, call analysis and more
- Call management tools include queue management, call waiting, call transfer, call pickup, call logging, music on hold and more
- Call recording facilities are available that are PCI-compliant and provide instant playback and storage
- Voicemail services are offered for each extension and are customisable
- Also offer collaboration tools including conference calls, instant messaging, screen sharing, file sharing, coaching tools and agent monitoring
- The system has a web portal to enable you to manage it from anywhere
- You can integrate it with other business tools and CRMs
24. VTSL
- Offers a powerful and reliable cloud communications system that is easy to use
- Advanced features include an auto attendant or IVR to route calls effectively through an automated answer system and guided menus
- Enables you to greet customers and customise greetings to the time of day
- Can be integrated with smartphones to enable remote working
- Online portal to manage your system from anywhere
- Support call management with tools including call queues, on-hold music and messages
- Voicemail facilities include voicemail-to-email and email notifications
- Call recording services support compliance, training and monitoring
- A choice of plans and optional bolt-ons is available including free minutes
- Free installation and 24/7 technical support is provided
25. Sipgate
- They offer a feature-rich cloud PBX system boasting over 150 features
- Offers IVR as part of the Business L and Business XL packages to manage calls more effectively
- Multi-level IVR can be created to reduce the number of options that people have to hear and direct people better
- Customisable and flexible call routing and management
- Call forwarding tools suitable for mobiles, landlines and voicemail
- Offer parallel calling so calls ring on both office and mobile phones
- Call recording facilities
- Voicemail service with custom recordings
- Compatible with SIP-compliant phones and softphones
- Easy to set up and manage